Privacy Notice
We appreciate the trust you place in us when sharing your personal data. The security of that data is important to us. In this document, we will explain how we collect, use and protect your personal data.
Our contact details
Name: Crowngate Construction Professional Building Services Ltd
Address: 5 The Quadrant, Coventry, CV1 2EL
Phone Number: 02476 231937
E-mail: enquiries@crowngateconstruction.co.uk
Website: www.crowngateconstruction.co.uk
What type of information we have
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name, address, company name, geographic location, email address, business sector, telephone number and relevant contact details)
- Transaction details (bank account details)
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide you with information that you have requested or that we think may be relevant to a subject in which you have demonstrated an interest
- To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and / or services
- To fulfill a contract that we have entered into with you or with the entity that you represent. In these circumstances it may be your entity, rather than yourself, that has provided us with your personal data
- To manage any communication between you and us
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You can remove your consent at any time. You can do this by contacting our data protection officer, Hayley Shaw, in writing at hayley@crowngateconstruction.co.uk
- We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to:
- Provide appropriate online or email information about products and services that you have requested
- Process purchase transactions for products and services (customers and suppliers),and to ensure any transaction issues can be dealt with
- For accounting and taxation purposes (including quotations and invoices)
- Documentation should any contractual legal claim arise
- Access to training courses, attendance registers, special requirements and certifications
Actual delivery or products or services, in physical or digital form, that you may have purchased from us - To communicate with you about any issue that you raise which follows on from an interaction between us
We may share this information with companies or individuals that you have asked us to share details with for the above reasons ONLY.
How we store your information
Your information is securely stored digitally on a laptop owned and used by Crowngate Construction Professional Building Services Ltd only. This is securely stored under password protection. Any data in a printed format (e.g. invoices) is kept securely in a cabinet or held by our accountants for as long as is needed for accounting purposes.
We keep the personal data only for as long as is reasonably needed. We will then dispose of your information by deletion from digital systems or by shredding if this information is presented in paper format.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hayley@crowngateconstruction.co.uk if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Helpline number: 0303 123 1113